Webshop solves its returns nightmare
Case #03
Webshop solves its returns nightmare
A well-known clothing manufacturer experiences significant challenges with products that are returned due to a long processing time.
It often takes too long before the goods are received and checked in stock until the returns are finalized and completed. The situation results with dissatisfied customers and frustrated employees under pressure.
A quick and smart solution is sought.
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Solution
Handling of returned orders is moved to another high-technology and strategically very advantageous located return centre specializing in carrying out returns.
The professionally and strategically located return centre helps to cut the return time down considerably.
Customer benefits
- The processing time of the return is reduced from 2 weeks to 2 days
- Satisfied customers who are returning
- Happier staff
“Parcel4you just had the right solution for us. After implementing their return solution, which, by the way, only took a couple of days, we achieved significantly higher customer satisfaction rate.
Unlike before, our customers are now happy for the return service.”
Are you experiencing similar challenges?